We’re excited to announce that as of today, our cross-platform 1.1.1.1 & WARP apps now use MASQUE, a cutting-edge HTTP/3-based protocol, to secure your Internet connection.

As a reminder, our 1.1.1.1 & WARP apps have two main functions: send all DNS queries through 1.1.1.1, our privacy-preserving DNS resolver, and protect your device’s network traffic via WARP by creating a private and encrypted tunnel to the resources you’re accessing, preventing unwanted third parties or public Wi-Fi networks from snooping on your traffic.

There are many ways to encrypt and proxy Internet traffic — you may have heard of a few, such as IPSec, WireGuard, or OpenVPN. There are many tradeoffs we considered when choosing a protocol, but we believe MASQUE is the future of fast, secure, and stable Internet proxying, it aligns with our belief in building on top of open Internet standards, and we’ve deployed it successfully at scale for customers like iCloud Private Relay and Microsoft Edge Secure Network.

MASQUE is a modern framework for proxying traffic that allows a variety of application protocols, including HTTP/3, to utilize QUIC as their transport mechanism. That’s a lot of acronyms, so let's make sure those are clear. 

QUIC is a general-purpose transport protocol and Internet standard that operates on top of UDP (instead of TCP), is encrypted by default, and solves several performance issues that plagued its predecessors. HTTP/3 is the latest version of the HTTP protocol, defining the application-layer protocol that runs on top of QUIC as its transport mechanism. MASQUE is a set of mechanisms for tunneling traffic over HTTP. It extends the existing HTTP CONNECT model, to allow tunneling UDP and IP traffic. This is especially efficient when combined with the QUIC’s unreliable datagram extension.

For example, we can use MASQUE’s CONNECT-IP method to establish a tunnel that can send multiple concurrent requests over a single QUIC connection:

HEADERS
:method = CONNECT
:protocol = connect-ip
:scheme = https
:path = /.well-known/masque/ip/*/*/
:authority = example.org
capsule-protocol = ?1

The benefit these protocols have for the quality and security of everyone’s Internet browsing experience is real. Earlier transport protocols were built before the advent of smartphones and mobile networks, so QUIC was designed to support a mobile world, maintaining connections even in poorly connected networks, and minimizing disruptions as people switch rapidly between networks as they move through their day. Leveraging HTTP/3 as the application layer means that MASQUE is more like “normal” HTTP traffic on the Internet, meaning that it is easier to support, is compatible with existing firewall and security rules, and that it supports cryptographic agility (i.e. support for post-quantum crypto), making this traffic more secure and resilient in the long term.

All new installations of our 1.1.1.1 & WARP apps support MASQUE, including iOS, Android, macOS, Windows, and Linux, and we’ve started to roll it out as the preferred protocol over WireGuard. On mobile, to check if your connection is already secured over MASQUE, or change your device’s default option, you can toggle this setting via Advanced > Connection options > Tunnel protocol:

^{Protocol connection options shown here on the iOS app}

We offer the following options: 

• Auto: this allows the app to choose the protocol.

• MASQUE: always use MASQUE to secure your connection.

• WireGuard: always use WireGuard to secure your connection.

On desktop versions, you can switch the protocol by using the WARP command-line interface. For example:

warp-cli tunnel protocol set WireGuard
warp-cli tunnel protocol set MASQUE

With this rollout, we're excited to see MASQUE deliver increased performance and stability to millions of users. Download one of the WARP apps today!

Following the successful beta launch of Digital Experience Monitoring (DEX), we are thrilled to announce the general availability of DEX, along with new Remote Captures functionality.

In today's hyper distributed environment, user experience is paramount. Recurring performance problems can lead to decreased user satisfaction, lost productivity, and damaged brand reputation.  Digital Experience Monitoring (DEX) offers a comprehensive solution to these challenges. Previous blog posts have discussed the solution and its capabilities. (Introducing Digital Experience Monitoring, Understanding end user-connectivity and performance with Digital Experience Monitoring, now available in beta, What's new in Cloudflare One: Digital Experience monitoring notifications)

Imagine this: an end user is frustrated with a slow application, and your IT team is struggling to pinpoint the root cause. Traditionally, troubleshooting such issues involved contacting the end user and asking them to manually collect and share network traffic data. This process is time-consuming, prone to errors, and often disruptive to the end user's workflow.

Building upon the capabilities of DEX, we are excited to introduce Remote Captures, a powerful new feature that empowers IT admins to gain unprecedented visibility into end-user devices and network performance. DEX now introduces Remote Captures, a powerful new feature that empowers IT admins to remotely initiate network packet captures (PCAP) and WARP Diag logs directly from your end users’ devices and capture diagnostic information automatically from our device client. This streamlined approach accelerates troubleshooting, reduces the burden on end users, and provides valuable insights into network performance and security.

Remote Captures offer several key advantages. By analyzing detailed network traffic, IT teams can quickly pinpoint the root cause of network issues. Furthermore, granular network data empowers security teams to proactively detect and investigate potential threats. Finally, by identifying bottlenecks and latency issues, Remote Captures enable organizations to optimize network performance for a smoother user experience.

Initiating a Remote Capture is straightforward. First, select the specific device you wish to troubleshoot. Then, with a few simple clicks, start capturing network traffic and/or WARP Diag data. Once the capture is complete, download the captured data and utilize your preferred tools for in-depth analysis.

DEX Remote Captures are now available for Cloudflare One customers. They can be configured by going to Cloudflare Dashboard >  Zero Trust > DEX > Remote Captures, and then selecting the device you wish to collect from. For more information, refer to Remote captures. This new capability highlights just one of the many ways our unified SASE platform helps organizations find and fix security issues across SaaS applications. Try it out now using our free tier to get started.

We hope you enjoy reading our roundup blog posts as we continue to build and innovate. Stay tuned to the Cloudflare Blog for the latest news and updates.

Digital Experience Monitoring (DEX) offers device, application, and network performance monitoring, providing IT administrators with insights to quickly identify and resolve issues. With DEX notifications , account administrators can create configurable alert rules based on available algorithms (z-score, SLO) and existing DEX filters. When notification criteria are satisfied, customers are notified via email, Pagerduty, or Webhooks

As with other notification types, DEX notifications can be configured and reviewed from Cloudflare dashboard notifications.

DEX notifications address the challenge of proactively identifying issues affecting the digital experience of your end users. By monitoring device health and conducting synthetic tests from WARP clients deployed on your fleet's end-user devices, DEX provides valuable insights. These notifications empower IT administrators to quickly identify and address connectivity and application performance problems before they impact a wide range of users.

By proactively notifying administrators when problems arise, DEX helps minimize user disruption and provides peace of mind. Instead of actively refreshing and looking for issues as before, administrators can now receive immediate notifications. Management is simple, as notifications can be easily configured through the Cloudflare dashboard.

Administrators can now create three new notification types:

1) Device Connectivity Anomaly

Are you tired of manually monitoring your end-users' device connectivity? Do you want to be notified immediately when there's a sudden change? Our new DEX notification for Device Connectivity Anomaly alerts you when there's a significant increase or decrease in the number of monitored devices connecting or disconnecting to the WARP Client. This can be filtered by various characteristics such as data center (“colo”), platform (operating system), and WARP Client version.

We use a statistical method called z-score to detect anomalies in monitored device count. A z-score measures how many standard deviations a data point is from the mean. By comparing the current five minutes of data to the past four hours, we can calculate the mean and standard deviation. If the z-score value exceeds 3.5 or falls below -3.5, a notification is triggered.

Here's an example of a notification configuration for macOS devices in the UK using WARP Client version 2023.7.24:

2) DEX Test Latency 

Ever worry application performance is slow? We're thrilled to introduce DEX Test Latency notifications, which are designed for administrators who want to stay ahead of the curve when it comes to application performance. This notification proactively alerts you of significant spikes or drops in latency based on:

• HTTP Test: Resource Fetch Time measures the time it takes for a web browser to retrieve a specific resource from your application and deliver it to the end user.

• Traceroute Test: Round Trip Time measures the average time it takes for data packets to travel from your device to a specific destination IP address and back (when successful). Traceroute tests focus on the overall network performance between the test client/device and your application.

This notification can be filtered by various characteristics such as data center (“colo”), platform (operating system), WARP Client version, and test name.

In this example, you have a DEX test monitoring the latency of the website www.cloudflarestatus.com. This test, named "Cloudflare Status," uses an HTTP GET request and runs on Windows devices connecting through the Lisbon colo (data center). 

3) DEX Test Low Availability

Is application downtime causing headaches for you and your users? 

DEX Test Low Availability notifications help maintain optimal application health by notifying you when availability falls below a given threshold. This notification monitors the success rate of HTTP or Traceroute requests sent to an application through pre-configured DEX tests. These synthetic tests simulate user traffic and measure the percentage of successful interactions with your application.

You define the Service Level Objective (SLO) — a specific availability threshold — for each notification. When the percentage of successful requests falls below this threshold, you'll receive immediate notification, allowing you to proactively address issues before they impact a wide range of end users.

This can be filtered by various characteristics such as colo (data center), platform (operating system), WARP Client version, and test name.

In this example, a DEX test is targeting www.google.com. This Traceroute test runs on Chrome OS devices connecting through the Tel Aviv colo. The example notification is configured to alert you whenever the availability (percentage of successful requests) drops below 98%, allowing you to investigate potential issues and take corrective action quickly.

DEX notifications are now available for Cloudflare One customers. They can be configured by going to Cloudflare Dashboard > Account home > Notifications > Add, and then selecting any of the three DEX notification types. For more information, refer to Create a notification. DEX notifications are one of the many ways the Cloudflare One suite of solutions work seamlessly together as a unified platform to find and fix security issues across SaaS applications. Get started now with Cloudflare’s Zero Trust platform by signing up here.

In January 2023, we proudly launched China Express with multiple partners in China to extend Cloudflare One into China and provide connectivity to ensure that customers within the country could enjoy the same level of access to global services as the rest of the world. Our goal was simple: to deliver a consistent experience for customers and employees everywhere.

Over the past year, we've observed a notable increase in demand from enterprise customers seeking secure access to China-hosted sites. These customers, who often require consistent zero trust security policies applied through Cloudflare Gateway, including device posture checks, have faced challenges like scenic routing, where Internet traffic passes through multiple countries or networks, leading to significant packet loss when connecting to these websites.

For example, a global company with offices in both Hong Kong and San Jose has implemented Cloudflare One to implement a unified Zero Trust platform globally, with all employees using WARP on their devices to manage Internet access. As part of their daily operations, employees need to access websites hosted in mainland China. However, they have experienced unstable connections, particularly when accessing the AWS web console in China. Further investigation revealed long and sometimes unpredictable network routes, contributing to the instability.

Global Internet traffic to and from China flows through a limited number of international links, tightly regulated by government authorities, often leading to significant instability and fluctuations. To address these challenges, our China Express partners offer the 'Reverse Tunnel' solution, a reliable service that ensures stable access to Chinese websites, effectively mitigating connectivity issues.

Today, we are thrilled to announce a significant enhancement to China Express: a new offering tailored to the needs of global Cloudflare Gateway customers accessing China-hosted sites. This enhancement introduces a dedicated tunnel configuration, ensuring safe and predictable connectivity while maintaining stringent zero trust security policies.

By partnering with JD Cloud, one of our trusted local providers in China, we've developed a solution that seamlessly integrates with Cloudflare's Zero Trust Firewall DNS Policies by:

Directly routing through our Cloudflare Hong Kong data center: When global Cloudflare Gateway customers attempt to access China-hosted sites, their traffic is routed directly to our Hong Kong data center. This strategic routing point allows us to apply Zero Trust policies before the traffic continues its journey into China.

Using JD Cloud's connectivity tunnel: From our Cloudflare Hong Kong data center, the traffic is then securely transmitted through JD Cloud's private tunnel infrastructure, ensuring reliable and efficient connectivity into China. This partnership with JD Cloud leverages their local expertise and infrastructure capabilities, further enhancing the reliability and performance of the connection.

Note: This premium service is exclusive to China Network customers and requires a dedicated reverse tunnel contract with JD Cloud.

This solution offers several key benefits for our customers:

• Improved stability: By directing all traffic to a dedicated tunnel, customers experience more reliable connections to websites within China.

• Enhanced security: Zero Trust policies are consistently applied to all traffic, regardless of its destination, ensuring the highest level of security for customers accessing China-hosted sites.

• Seamless customer experience: With a dedicated tunnel configuration, customers can access websites in China with confidence, knowing that their connections are both safe and predictable. Whether it’s multinational corporations expanding into the Chinese market, e-commerce platforms serving Chinese customers, or remote workers accessing corporate resources from within China, Cloudflare's China Express with JD Cloud partnership provides a solution tailored to their specific needs.

By having companies implement a DNS host override policy in Cloudflare Gateway for origins in China, which routes traffic through the China Express Reverse Tunnel instead of using public Internet routes, companies can ensure more stable and reliable connections for their employees.

Looking ahead, we remain committed to continuously improving and expanding our offerings within China Express. Future developments may include further enhancements to performance, additional partnerships with local providers, and ongoing innovation to meet the evolving needs of our customers in the region.

We’ll continue to share roundup blog posts as we continue to build and innovate. Be sure to follow along on the Cloudflare Blog for the latest news and updates.